Operations Support Specialist

Remote

Full Time

Mid Level

WHAT YOU’LL BE WORKING ON

Handling KYC requests
Requesting KYC documents from clients
Monitoring deadlines and statuses of KYC and related cases
Gathering information related to chargebacks, fraud cases, and partner-related issues
Requesting additional details from clients or partners as needed
Processing refunds upon request from merchants or internal teams
Requesting and managing end-user documentation

WHAT YOU NEED TO SUCCEED IN THIS ROLE

Previous experience in customer support, client services, or a similar role is a plus
Experience in fintech or payment solutions is an advantage
Excellent verbal and written communication skills
Strong analytical thinking and problem-solving abilities
Ability to make quick, effective decisions under pressure
High level of responsibility and attention to detail
Fluency in Russian and at least B2 level of English

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Private health insurance coverage
20 days of vacation time; bank holidays; sick leaves; additional birthday day off
Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

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Operations Support Specialist

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