WHAT YOU'LL BE WORKING ON

• Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).
• Manage payment methods activation, routing logic, and transaction limits according to business requirements.
• Support onboarding of new merchants from a technical perspective.
• Integrations & Testing: set up and test new payment integrations with providers and merchants.
• Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.
• Technical Support (L2): act as Level 2 technical support for the Customer Support team.
• Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.
• Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.
• Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.
• Contribute to improving internal processes, tools, and automation of support workflows.
• Provide technical assistance to internal teams (Account Management, Customer Support, Product).

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration
• Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)
• Hands-on experience with payment integrations, gateways, or technical payment operations
• Ability to investigate payment issues using logs, API tools (Postman), and basic SQL
• Understanding of REST APIs, webhooks, and transaction flows
• Experience with L2/L3 technical support or payment operations 
• Ability to independently troubleshoot incidents and work with engineering/product teams
• Strong communication skills and ability to explain technical topics to non-technical teams
• Fluent russian and good English level 

• Experience with routing logic or multi-PSP environments
• Experience with 3DS flows or payment performance optimization
• Experience working with monitoring tools (Grafana, Kibana, etc.)

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business;
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees; 
• Remote type of work; 
• 20 days of vacation time; Sick leaves; Additional birthday day off; 
• Team building events and corporate parties.