Technical Support Specialist
Remote
Full Time
Entry Level
WHAT YOU'LL BE WORKING ON
- Respond to customer requests via the ticket system
- Process requests received from account managers
- Investigation of any technical issues from providers and merchants
- Set up and testing new payment integrations
- Setting payment routing and limits according to the incoming requests
- Improve the support process and look for ways to automate it together with the team.
- Previous experience in technical support position
- Previous experience in fintech industry is a great plus
- Desire to develop your knowledge in fintech industry
- Fluency in English and Russian
- Basic tech literacy
- Understanding of the principles of the tech documentation
- Ability to formulate competent questions
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Private health insurance coverage
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
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