Key Account Manager - Merchants

WHAT YOU'LL BE WORKING ON

• Assisting the merchants at all stages of cooperation
• Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants
• Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process
• Maintaining long-term business relationships and daily communication with merchants
• To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have
• Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
• Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase. 

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 2+ years of experience in Client Success or Business Development roles
• Mandatory experience working with merchants in the e-commerce sector
• Willingness and ability to learn quickly in a dynamic environment
• High sense of responsibility and ownership
• Strong communication skills, including daily cross-team collaboration
• Excellent written and spoken English (B2 or higher) and fluent russian 

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Hybrid type of work 
• Vacation time; bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties. 

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture