Customer Success Operations Manager

Remote

Full Time

Experienced

ABOUT THE ROLE

We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS.
This role is focused on structure, analytics, and long-term client performance rather than hunting or commission-driven targets. You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well-supported.

WHAT YOU'LL BE WORKING ON

Manage and maintain a portfolio of merchants, ensuring stability, performance, and long-term retention
Build and maintain structured merchant profiles
Own client analytics and reporting, providing regular insights and recommendations
Coordinate internal services for merchants (payments, operations, compliance, support, finance)
Ensure the correct setup and ongoing management of our services for each merchant
Identify issues and risks early and proactively escalate and resolve them
Support onboarding, changes, and lifecycle management of merchants
Help build processes, documentation, and structure for customer and portfolio management
Act as an internal point of control and visibility for the merchant portfolio

WHAT YOU NEED TO SUCCEED IN THIS ROLE

2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar
Strong understanding of client portfolio management
Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus
Comfortable working with data, analytics, dashboards, and reports
Structured, detail-oriented, and process-driven mindset
Ability to work cross-functionally with operations, product, compliance, and finance teams
Good level of English and fluent russian

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Hybrid type of work
Vacation time; bank holidays; Sick leaves; Additional birthday day off
Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

LinkedIn Profile URL:*

What languages do you speak fluently?*

Desired salary*

Have you worked with clients or merchants in Fintech, Payments, PSPs, or SaaS?*

Were you personally responsible for maintaining and keeping client / merchant data accurate and up to date across multiple systems?*

Did your role include collecting and structuring client data from multiple teams or sources into one centralized view?*

Did you manage a portfolio of multiple clients, not just one or two key accounts?*

Did you work directly with client analytics (volumes, activity, issues, reports)?*

Was your role focused on operational stability and control, rather than sales or revenue targets?*

This role does not include active sales or a commission-based compensation model. Are you comfortable with this format?* YesNo

From which country are you planing to work remotely?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Success Operations Manager

Apply for this position