Dispute Officer

• Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts.
• Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
• Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
• Follow up with merchants and internal teams to resolve open cases.
• Update internal systems with chargeback details, statuses, and outcomes.
• Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
• Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
• Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
• Collaborate with internal departments (Compliance, Customer Support,Finance) to support dispute handling and reporting.
• Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
• Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.

• 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
• Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
• Demonstrated experience in process optimisation and/or automation of dispute handling.
• Excellent organisational and time management skills.
• Strong analytical skills and attention to detail.
• Proficiency in English is a must (written and verbal), Russian is a plus. 
• Ability to work independently and collaboratively in a fast-paced environment. 

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Hybrid type of work